Wednesday 26 November 2014

The Government’s plans for consumer ADR: Innovation or more of the same

The following blog first appeared on the website of the UK Administrative Justice Institute on 26 November, 2014.


The Department for Business, Innovation and Skills (BIS) has issued its response on its consultation on proposals for upgrading the provision of alternative dispute resolution for consumers. The proposals were triggered by the EU Consumer ADR Directive, but at the same time map conveniently onto the Government's current civil justice agenda of moving dispute resolution away from the courtroom. It is the parallels of this agenda with developments in the administrative justice system (AJS) which are the focus of this blog.